1. Superior
2. Excellent
3. Good
4. Fair
5. Poor

1. Rate their participation in Board discussions (professional guidance)
2. Rate their response time
3. Rate the quality of scheduled site inspections/tours for both violations and non-compliance issues
4. Rate their knowledge of your community financials and their ability to answer your questions
5. Rate their ability on handling complaints, and handling/solving them with the community's best interest in mind
6. Rate their performance when dealing with vendors
7. Rate their knowledge of the community
8. Please rate your community manager's overall performance
9. Please add any additional comments or concerns

1. Superior
2. Excellent
3. Good
4. Fair
5. Poor

1. Do you know who your administrative assistant is?
   Yes No
2. If so, who is it?
3. Rate our ability to handle your incoming calls
4. How accessible is the assistant to you or your community manager?
5. Rate our organization/coordinating skills (board packages, annual meeting prep, etc.)
6. Rate the assistant's knowledge of the community
7. How was your over all experience with the assistant?
8. Please add any additional comments or concerns

1. Superior
2. Excellent
3. Good
4. Fair
5. Poor

1. Do you know who your accountant is?
   Yes No
2. If so, who is it?
3. Rate the quality of response time to your questions
4. Rate the accountant's knowledge of your community
5. Rate the quality of information provided to you
6. Rate the thoroughness of your community accountant
7. Was your accountant courteous?
8. If your accountant could not assist you, did they offer another team member who could?
9. Please add any additional comments or concerns

1. Superior
2. Excellent
3. Good
4. Fair
5. Poor

1. Regarding collection reports, how would you rate what you receive on a monthly basis?
2. How easy is the report to understand?
3. Has your collections representative taken the time to explain the reports to you?
4. Rate the quality of information provided to you
5. Rate the quality of response time to your questions
6. Rate the thoroughness of the collection staff
7. Please add any additional comments or concerns

1. Superior
2. Excellent
3. Good
4. Fair
5. Poor

1. How would you rate our knowledge of current laws (state, local, and federal)?
2. Rate the quality of outgoing correspondence (notices, statements, newsletters, etc.)
3. Rate the quality of our after-hours emergency service
4. Please add any additional comments or concerns

This information you have provided to use will assist us in better serving your community. We appreciate you taking the time to let us know how we are doing. Please do not hesitate to leave any additional comments. We are proud to be partnering with your community and hope to continue to build our relationship.

City Property Management Team

1. Your name (optional)
2. Your Association
3. Your manager
4. Date